• Frequently Asked Questions

    Can I reserve a day or time?

    • Winter Wonderland tickets are single-use but can be used any day/time during Winter Wonderland public operating hours. Please note that the train is only available to Winter Wonderland ticket holders until 3pm, after which you must have a ticket to the Zoo event Let it GLOW!: a Holiday Spectacular to ride.

    Is the rink open rain or shine?

    • Inclement weather may cause the rink to be unsafe for ice skating. If the rink becomes unsafe, it will be closed.

    Are there any discount rates for group tickets?

    • No. We’ll be happy to have your group, but everyone must pay full price.

    What size skates are available to rent?

    • Youth 9 to Men's 13

    Are masks required?

    • Masks must be worn indoors (including inside tents). Masks are encouraged, but not required outdoors.

    Are there any special rates for Zoo Members if we bring our ID cards?

    • No, discounts are not offered to Zoo members.

    Is there any handicap parking close to the entrance of the Winter Wonderland?

    • Yes, vehicles with handicap plates or placards may park in Parking Lot 1 or Parking Lot 2 near the Zoo.

    Do you offer any Birthday Party/fundraiser packages?

    • During Winter Wonderland operating hours, we have picnic tables in our pavilion available to rent for two hours. It would be $100 plus $13 per person, up to 30 people. This price includes admission and skate rentals.

    • Outside of Winter Wonderland operating hours, we have the skating rink available for private rentals at $400/hour (which includes skate rentals).

    • For information on birthday parties and private rentals, please email BCWWevents@co.bergen.nj.us.

    Is there an age requirement for ice skating?

    • There is not an age requirement, but the smallest skates available to rent are Youth 9.

     

    Are pets allowed?

    • No, pets are not allowed. Only service animals are permitted to enter the event premises.

    Are helmets available to rent?

    • No, helmets are not available to rent, but we encourage you to bring your own, especially if you are an inexperienced ice skater.

    Are reservations needed to see Santa Claus?

    • No, reservations are not required. Please check our calendar for when Santa will be visiting Winter Wonderland: http://www.bergencountywinterwonderland.com/calendar.

    Can I become a vendor?