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    FREQUENTLY ASKED QUESTIONS

  • Who needs a ticket?

    • During Winter Wonderland operating hours, anyone who enters is required to have General Admission ticket, regardless of if they plan to skate or not.
    • During Open Skate sessions (most weekdays), only people going ice skating need a ticket. Friends and family who are coming to watch do not require a ticket.

    What is included with my ticket?

    • A General Admission ticket provides access to the Winter Wonderland site for the day
    • General Admission + Skating tickets include admission to the site for the day, one (1) carousel ride, and an ice skating session during the time you selected.
    • Additional skating sessions and carousel rides can be purchased separately.
    • Acess to the Winter Market and Visits with Santa (through Christmas Eve) are included with all tickets

    Are skate rentals included?

    • No, skate rentals are not included with your ticket purchase. Skate rentals are $5 and sold separately.

    Can I Purchase tickets on-site?

    • Yes, tickets are available to purchase at our on-site ticket booths. We accept cash and credit/debit cards. Some skating sessions may sell out, so we do recommend purchasing skating tickets in advance to ensure you can skate at the time you prefer.

    Do you have ice bumper cars?

    • Yes! This year, Ice Bumper Cars will run on an indoor synthetic rink separate from our ice skating rink. Tickets will be available on a first come, first serve basis during Winter Wonderland operating hours. The bumper car rink is synthetic and will be located in the tennis court area across from the Zoo. Please CLICK HERE for more information and to purchase tickets.

    When can I go ice skating?

    • Ice skating is held in sessions. When you purchase a ticket, one ice skating session is included for the date and time indicated on your ticket. You will only be permitted on the ice for the session you selected.

    Is the rink open rain or shine?

    • Inclement weather may cause the rink to be unsafe for ice skating. If the rink becomes unsafe, it will be closed. If your skating time slot is canceled, you will be issued a refund automatically.

    Can I use my tickets on a different day than the one I selected?

    • No, tickets cannot be transferred to another date. If you cannot make the day or time you selected, you must request a refund in advance.

    What size skates are available to rent?

    • The smallest size available is a Toddler 9. The largest size available is a Men's 13.

    Is there an age requirement for ice skating?

    • There is not an age requirement, but the smallest skates available to rent are Toddler 9.

    Do you have Skate Aids to rent?

    • Yes, we have Skate Aids available to rent for $10 in 25-minute installments. Your rental time beings at time of purchase. A member of our Ice Patrol Team will notify you when your rental period has expired. Additional rental time cannot be purchased from the Ice Patrol Team. However, you can return to the Skate Aid Rental Staff and if a Skate Aid is available, you can purchase another rental period.

    Are helmets available to rent?

    Do you offer ice skating lessons?

    Are there any discount rates for group tickets?

    • No. We’ll be happy to have your group, but everyone must pay full price.

    Do you offer any Birthday Party packages?

    • Yes. All information about Birthday Party packages can be found HERE.
    • To make a reservation or if you have any questions, please email winterwonderlandbirthdays@gmail.com

    Do you offer any Private Rental packages?

    • The rink is available for private rentals when it is not open to the public.
    • The cost of rental is $500/hour for the ice.
    • For skating rentals and/or use of the pavilion tent to be included, there is an additional hourly special event fee determined by the size of the group.
    • CLICK HERE for the fee chart.
    • For more information on private rentals, please email BCWWevents@co.bergen.nj.us.

    Are pets allowed?

    • No, pets are not allowed. Only service animals are permitted to enter the event premises.

    Are the train and carousel open?

    • Yes, one (1) carousel ticket is included with your Winter Wonderland Admission ticket.
    • The train will be operating on select days until 2:30pm (last ticket sold at 2pm). Tickets will be available for purchase at the Zoo's train station when the train is running. After 3pm, train rides are included in the Bergen County Zoo's event, Let it GLOW!.

    Is there food available?

    • On Fridays, Saturdays, and Sundays, our food trucks are available. This year, our vendors are Bob O's Cheesesteaks, Brews and More, Empanada Guy, Rolling Pita, Rome'n Pizza, Smokin Lips BBQ, Travelin' Tom's Coffee Truck, and Waffle De Lys.

    Can I bring my own food?

    • During Winter Wonderland operating hours, food must be bought from on-site food vendors. Outside food and beverages are not permitted.

    Can I become a vendor?

  • Located at Van Saun County Park

    216 Forest Avenue, Paramus, NJ

  • A huge thank you to all of our sponsors!

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    Brought to you by Bergen County Executive James J. Tedesco, III,

    The Bergen County Board of Commissioners, and

    The Bergen County Department of Parks & Recreation

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